Thank you!

Our patient feedback surveys have been evaluated and as requested by our patients we will aim to improve on:

1)  “Wait times”

-       We will communicate with patients when they check in for an appointment if there is a an unexpected wait time

-       We will aim to call patients ahead of time to inform them of major wait times

-       We will encourage patients to book longer appointments if and when required to help doctors stay on time and for patient care.

2)  “Being able to see my preferred doctor”

-       We do hold appointments each day for urgent consultations for each doctor, though we will implement a cancellation list each day per doctor with the intention to help patients that require an appointment that day with their preferred doctor. 

3)  “Making an appointment for a day/time that suits the me”

-       We currently have an online booking system, HotDoc. Patients can see all available appointment times through this platform. There is a booking link on our website otherwise patients can book directly through the HotDoc app. We will also utilise our cancellation list for patients that have time restrictions themselves.

Thank you again to those who had taken the time to complete our surveys, we appreciate all types of feedback and always endeavor to improve our services.