Vantre Health Services, owners of "Redbank Plaza Medical" in Redbank, have an enduring commitment to the best patient care and the resources to consistently deliver. Because we provide our doctors and patients with the best services and equipment available, our practices provide the highest possible standard of care.
The company aspires to grow on its current strong community standing and be recognised and respected as a leader in the industry for best practice. Our practices are committed to providing the best possible diagnosis, treatment and availability at all times, to all patients.
Our doctors are specialist General Practitioners with a minimum of ten years medical training to hold MBBS and FRACGP qualifications. They also have additional training in various special-interest areas to assist our patients with specific health care needs.
All of our doctors participate in regular continuing education to remain current with the latest medical knowledge and treatments. Our practice has a commitment to whole patient care and the doctors are assisted by highly trained nursing staff and experienced administrative staff.
Our Values & Objectives
Quality of Care and Service – Uncompromised
All our doctors are committed to providing whole patient health care. They are constantly keeping up with the latest advances in medical knowledge, helping them make highly informed decisions about your health.
Friendly and Satisfying Teamwork Environment
Patients are welcomed and valued at every step of their experience with the practice. The doctors, management and staff in all practices are a close-knit team and work together to meet the needs and requirements of all patients.
Efficient Business System and Practices
Our business model is one that is constantly striving to set new standards and is based on best business principles and research. Our focus is on being one step ahead and to be market leaders in technology, systems and communication systems that support and enhance outcomes for patients, doctors and staff.
All Doctors have a broad range of skills and interests and we are pleased to offer the following services at our medical centres:
QML Pathology operates a pathology collection centre “on-site” from Monday to Friday (outside patients are most welcome). There is no need to book. Just take a number and wait to be called.
Monday – Friday
8:00am – 1:00pm
1:30pm – 2:30pm
Other Health Providers:
- Minor Surgical Procedures
Removal of moles and sunspots
Travel Medicine/ Vaccinations
Diabetic Health Clinic
Asthma Care Clinic
ECG and Spirometry
Pre-Employment, Legal, Insurance and Drivers’ Licence Medicals
Department of Veterans’ Affairs
Health Care Assessments
Physiotherapists and Exercise Physiologists - Mihajlo Micovic
Clinical Psychologist - kathryn Gow, Christina Spark
Podiatrist - Aimee Florey
Dietitian - Molly Goode, Katja Grigor
Call the surgery on
07 3288 1000 to make an appointment.
Our practice features state of the art treatment rooms and equipment which are fully staffed with highly trained and experienced nurses.
Please phone or book online for an appointment (www.redbankplazamedical.com.au).
Whilst every effort will be made to accommodate your preferred time, emergencies will always be given priority.Longer consultation times are available, please ask our receptionists if you require a longer appointment.
For the benefit of your ongoing health care, your Doctor would like to see you for any repeat prescriptions.
Our doctors generally will not be able to take patients' calls during a consultation. Our reception staff can forward your message to the doctor who will return your call as soon as it is practicable. If the matter is urgent please let staff know the nature of the urgency so we can deal with your call appropriately.
Bulk billing is available at this practice for current Medicare card holders. Please remember to bring your Medicare Card with you to each appointment as well as your Pension & Health Care cards.
Some medicals and visits are not covered by Medicare, eg: work-related accidents and injuries, life insurance, superannuation etc. If you have any queries please ask reception when making the appointment. Payment is required for additional services at the time of consultation, EFTPOS facilities are available at all our practices.
Redbank Plaza Medical is predominantly a bulk-billing surgery and our aim is to provide patients with affordable health care. In order to maintain bulk-billing entitlements at this surgery patients are required to attend their appointments on time and to notify the surgery of any cancellations “prior” to the appointment time. Failure to comply with these requirements may result in a fee being charged and a loss of bulk-billing entitlements at this surgery.
Should you require the services of an interpreter during a consultation with the Doctor, please advise the receptionist when making the appointment.
Wheelchair access is available from the undercover and outside parking areas. Toilet facilities for the disabled are available in the centre. Should you have any special needs, please discuss this with the receptionist, nurse or your Doctor.
After Hours Care and Home Visits
After Hours Care can be arranged for those too ill to attend the Clinic through our after-hours agency. For an after-hours, bulk-billed home visit, please call the National Home Doctor Service on 13 SICK (13 74 25). An after-hours telephone support service is available to current patients of the practice if urgent medical advice is required. This service operates Monday to Friday evenings until 11:00 pm. To speak with our on-call doctor, please call 0488 030 645.
We encourage all patients to make an appointment for results.
Any patient with any abnormal results will be recalled to the practice to discuss results with the doctor. No results will be given over the phone.
Our practice is committed to preventative care. We may send you a reminder notice offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let our receptionist know.
Feedback & Suggestions
If you have a problem or feedback we would like to hear about it. Please feel free to talk to your doctor or receptionist. All suggestions or complaints in writing will receive full consideration.
Send your complaints marked confidential to Practice Manager Redbank Plaza Medical Shop 3115, 1 Collingwood Drive, Redbank, QLD, 4301.
Please find following contact details for the formal complaint body in Queensland.
Office of the Health Ombudsman, Director, Business Innovation
GPO Box 13281, George St
Brisbane, QLD, 4003
Redbank Plaza Medical, we value patient feedback and work together as a team to ensure we respond to feedback to improve our services. In February 2019, Redbank Plaza Medical participated in Insync Patient Survey and below are the improvements that we brought up afterwards:
On day appointments
All patients are informed of any expected wait times when they are checking in
If the wait is unusually long we try to contact the patient to advise of this
At busy times, appointments are allocated as “on the day bookings” so that we are able to take walk in patients and emergencies
All Redbank Plaza Medical team members are informed about the results and work hard to adhere to our communication procedure
Rights and Responsibilities
As a patient of this practice, you have the right to:
As a patient of this practice, you have the responsibility to:
Qualified, competent staff who will attend to you with care and skills
Respect for your culture, ethnicity and religious beliefs
Fair treatment regardless of your race, language, age, sex, sexual preference or disability
Have a clear explanation of your health problems, treatment and risk
Receive a confidential service
Be involved in the treatment or management plan regarding your health
Expect complaints are dealt with quickly and fairly
Provide positive feedback
Private and confidential service
NO TOLERANCE FOR DISCRIMINATION
Treat all staff with courtesy and respect
Retain from using abusive or threatening language or behaviour
Be respectful to others in regards to their culture, ethnicity, religious beliefs, race, age, sexual preference, language or disability
Understand the staff of this practice have certain policies and procedures to adhere to regarding service provisions including Confidentiality and Privacy.
To understand due to times of high demand and unforeseen emergencies there may be delays
Make follow up appointments and collect results
Our Other Practices
Doctors at Australia Fair
07 5528 3806
Labrador Park Medical
07 5537 3300
Doctors at Southport Park
07 5528 0037
Current as of: 19/11/2020
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
names, date of birth, addresses, contact details,medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors, Medicare number (where available) for identification and claiming purposes, healthcare identifiers and health fund details.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways:
When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
During the course of providing medical services, we may collect further personal information. Information can also be collected through electronic transfer of prescriptions (Etp), My Health Record, eg via Shared Health Summary, Event Summary. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
When, why and with whom do we share your personal information?
We sometimes share your personal information:
your guardian or responsible person
other involved healthcare providers, such as specialists, allied health professionals, hospital, community health services and pathology and diagnostic imaging services
your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary)
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing by using our Practice request for records form and our practice will respond within 30 days. There will be fees charged for copies of medical records which will be discussed at the time of the request.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the Practice Manager. Please call 07 5528 0037 for more details.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
Redbank Plaza Medical Centre
Shop 3115, Redbank Plaza, 1 Collingwood Drive
Redbank Qld 4301
07 3288 1000
Fax: 07 3288 2533
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit
www.oaic.gov.au or call the OAIC on
1300 363 992
You can also contact the Ombudsman
Office of the Health Ombudsman
GPO Box 13281
Brisbane QLD 4003
with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
with other healthcare providers
when it is required or authorised by law (eg court subpoenas)
when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety, or it is impractical to obtain the patient’s consent
to assist in locating a missing person
to establish, exercise or defend an equitable claim
for the purpose of confidential dispute resolution process
when there is a statutory requirement to share certain personal information (eg some disease require mandatory notification)
during the course of providing medical services, through eTP, My Health Record eg via Shared Health Summary)
Our practice only sends SMS’ for recall purposes and appointment reminders. No personal details will be disclosed via SMS. Emails are only used for non-confidential correspondence, not for appointment requests or cancellations. For urgent matters, please call the practice.